Customer Service
Location: Hybrid (US office)
Employment Type: Full-Time
Department: Customer Success & Operations
The role: What you will do
This role is focused on ensuring client satisfaction through expert support, comprehensive training, and efficient revenue cycle assistance.
Key Responsibilities Include:
Client communication: Serve as a primary contact via phone and email to answer questions and resolve customer inquiries.
Product training: Conduct training sessions for dental office staff to ensure effective use of the iDentalSoft platform and its features.
Revenue cycle support: Perform essential Dental Billing services, including generating reports and submitting insurance claims to US insurance companies.
Required experience and skills
We are seeking customer-focused individuals with a strong technical and professional foundation.
Foundational Knowledge of basic office software, including the Microsoft Office suite.
Previous Experience in customer service roles is an advantage; experience in the technology or SaaS industry is highly preferred.
Knowledge of IT fields like Mac, Database/SQL, Network, or the Dental environment is a strong asset.
Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.
Why join iDentalSoft?
We believe in supporting our team the way we support our clients.
Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
Growth: Continuous professional development and learning opportunities.
Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.
About iDentalSoft
iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.
Application:
iDentalSoft is always looking for passionate, talented individuals to join our growing team. If you are interested in this position or future opportunities, please submit your resume to: info@identalsoft.com.
