Dental Reputation Management Software: Take Control of Online Reviews
We tackle dentist review challenges by automating feedback requests and routing concerns privately, building the 5-star trust that patients are looking for.
Key Dental Reputation Management Features
Turn patient feedback into practice growth
Send review invitations automatically
Automate invitations after completed appointments through text and email to maintain consistent review requests without extra admin work.
Control timing and follow-up intervals to keep outreach well-paced.
iDetnalSoft supports personalizing invitations with auto-merge fields based on appointment date, provider, or treatment type.
Public reviews for happy patients, private outreach for concerns
Send happy patients one-tap review links to your preferred platforms (Google, Facebook, Yelp, and more), making it easy to leave feedback while the experience is fresh.
Route unhappy experiences into a private survey instead, so your team can address issues directly before they turn into public complaints.
Manual option to control who receives review invitations
Exclude specific patients from receiving review invitations directly in the patient profile when needed.
For offices that prefer full manual control, iDentalSoft still makes it simple to send a review invitation in one click from the patient profile.
Proactive patient concern resolution
Get real-time alerts in your front office dashboard when a patient submits a private concern survey, with a clear rating summary so your team can prioritize follow-up.
Reach out privately using our built-in dental patient communication tools to resolve issues efficiently and reflect your practice's patient-centric commitment.
Frequently Asked Questions
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When a patient taps “No” on the initial experience question, the software routes them to a private feedback survey instead of a public review site. After the survey is submitted, your front office team receives a real-time notification and can check on the patient feedback in the dashboard. From there, staff can follow up privately via built-in email or text tools to address the issue
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Yes. The dental reputation management software supports customizing review requests, ranging from simple star ratings to detailed feedback forms with specific questions. Allowing practices to collect types of feedback based on the levels of patients’ familiarity (new or existing ones), or the type of treatment.
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Yes. This selection is tied to the preferred channel options (text, email) they set when booking appointments. Patients are also given the option to opt out of review requests entirely, ensuring they feel comfortable and in control of their communication with the dental practice.