Software Customer Support
Location: Hybrid (US office)
Employment Type: Full-Time
Department: Customer Success & Operations
The role: What you will do
This is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.
Key Responsibilities Include:
Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.
Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.
Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).
Required experience and skills
The ideal candidate possesses a versatile skill set and a high level of professionalism.
Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.
Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.
Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.
Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.
Why join iDentalSoft?
We believe in supporting our team the way we support our clients.
Compensation: Competitive salary structure with annual performance reviews and periodic bonuses.
Benefits: Comprehensive health, dental, and vision insurance options. Participation in 401(k) and other retirement plans.
Culture: A dynamic, performance-driven environment with creative freedom, regular team-building events, and supportive colleagues.
Growth: Continuous professional development and learning opportunities.
Paid Time Off: US holiday and 12 paid vacation/sick days (PTO) annually.
About iDentalSoft
iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.
Application:
iDentalSoft is always looking for passionate, talented individuals to join our growing team. If you are interested in this position or future opportunities, please submit your resume to: info@identalsoft.com.
